Harwell Thrasher’s Hierarchy of Business IT Needs sounds plausible: it makes sense that some IT activities are necessary foundations for others. Thrasher models his idea on Maslow’s hierarchy of psychological needs, a hypothesis that people strive for higher-level needs unless hindered by unmet lower-level needs.

This model is fairly easy to relate to school IT operations, and leads to insights about the function of an IT Manager. Some examples: Continue reading →